RETURNS POLICY

 

Original receipt is required for all returns and exchanges. Receipt must be dated within 30 days of the date returned or exchanged. ID may be required.  Special returns policies and restocking fees may apply.  Please ask at the time of purchase.  We do not accept returns or exchanges for special order items, or clearance/closeout items.

 

For damaged items, missing parts, or non-functioning items, please refer to the manufacturer’s instructions prior to returning to the store.  Some manufactures will not allow us to accept returns on their behalf.

 

All returns and exchanges must be in the original packaging with the original accessories. For items including; bits, blades, gas powered equipment, pumps, power tools, electrically power equipment, if the packaging has been opened or tag/labels have removed, the items will only be exchanged for an identical item or substantially similar item of equal value. Items damaged, altered, used, or abused after delivery cannot be returned or exchanged. The replacement merchandise you receive in an exchange cannot be returned for a refund; it is only eligible for an exchange.  Custom and personalized products, including tinted paint, cut lumber, assemble merchandise, cannot be returned. Special orders and gift cards cannot be returned.  No returns on holiday items after the holiday season.  Holiday season items purchased after the holiday season are final sales and no returns will be accepted.  No refunds for delivery, labor, assembly, or installation.  No refunds for propane or propane cylinders without further testing.  We reserve the right to limit or decline a refund or exchange.

 

Refunds will be issued in the original method of payment with the exception of purchases made by check where funds will be given as cash.  After the time period for exchange or return has passed, the manufacturers return policy applies. 

 

When an item was purchased on an account that received a statement discount, the prorate discount amount will be deducted from the refund.

 

A 20% restocking fee will apply to all Lumber, DensArmor, Cement Board, Insulation, bagged goods, bricks, blocks, paving stones, and decking.